We hope there is never a case where you do not get your winnings, but if you ever notice that happen, we will look into it immediately and make sure you were paid correctly. If not, we'll make sure you are credited correctly. We record every spin, so can easily review the spin result for you.

To get your payout reviewed, please include the following items on the ticket:

1. Name of slot machine
2. Wager made on spin
3. Date and estimated time
4. Error message (If you received)
5. Screenshot of the winning payline or payout shown that does not award your player account

Our team will review your spin history and get back to you shortly with an update.