If you experience a game freeze or disconnection during a slot's bonus game, please close and relaunch the game. There are several reasons this could happen, which may result in a disconnect from our servers.
Once you are back in the game, most of the time the bonus game will have reached completion and your account will have been awarded the chips. We save the information on our servers to make sure you are awarded. If you did not get awarded, please contact our dedicated support team and we will be happy to look into this further.