There are several reasons this could happen, which may result in a disconnect from our servers causing the game to freeze.
1. A drop in the network connection can freeze the game or make it unresponsive.
2. Web browser crash or device crash (on mobile) during play.
3. A new game update or down for maintenance. If you are playing and this happens, it will disconnect the game until the game is updated.
Here are a few troubleshooting steps that you can try to see if it resolves the issue:
On Web: Reload your browser - Restarting will close your current game session and start a new connection when re-connecting to the game.
On Web: Clear cache - If you are playing on web, clearing your cache can help.
On Mobile: Delete the app & re-install - Completely uninstall the app and then re-install it from the app store.
If you are not able to get back in the game after doing the above, please contact our dedicated support team and we can provide some additional troubleshooting steps to help.